• Finding you leads

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  • Features

    Insights to help you sell more


    The right reason

    Set parameters for companies, contacts, and company activities you are interested in, get notified of strategic changes, staff movements, updates and new targets


    The right person

    Names, Titles, email and direct lines, Mobiles - all verified by humans to save you time


    The right company

    Over 70,000 major Australian and New Zealand companies, with years of strategic insights and key contacts. Agency and media buyer links to help find the right connection.

    Salesforce API

    Clean, fresh data

    Run Salesforce or a major CRM system? Need to keep your contact and company data up to date and get updates when data is changing? Save time with our custom integrations.


    Targeted Intelligence

    Make a search as simple or complex as you like, or for real firepower ask our team for a custom research request to get the exact target you are looking for


    Fuel for your sales system

    Need to identify and contact 50 bankers, 100 IT Managers or a gross of media strategists - filter your set and go

  • Testimonials

    Client Success Stories


    Luke Tucker

    General Manager – Corporate, Manly Warringah Sea Eagles

    Here at the Manly Warringah Sea Eagles, we’ve been benefiting from Prospector’s business insights and professional support for many years. Prospector is the day-to-day go-to for our corporate sales and servicing team - we certainly benefit greatly from the insights provided and have some great partnership success stories that have originated from Prospector over the years.

    John Simeone

    Head of Sales, Qantas

    Prospector's saved search alerted my team to a business process change within an organisation that established a major opportunity for us. We are now in the final stages of negotiating a contract worth hundreds of thousands of dollars.

    Grant Davidson

    Managing Director, Davidson Branding

    Prospector is an essential business development tool at Davidson. We've tried many systems and programs over the years, but nothing beats the effectiveness of knowing what's happening in the market place daily, and better still: knowing who to contact.



  • Products to help you find business

    IRD provides multiple products to find and win deals

    Lead Scout

    For web browsing


    A simple Google Chrome extension for collecting lead data from websites


    For iOS or Android users



    Prospector Lite

    our entry level product


    per month (+ GST)

    Individual use product

    Live chat support

    Video guides

    Enterprise Plan

    For large teams

    Custom Pricing

    Everything in Lite, plus:

    One-on-one coaching, Exports and lists, User reports for sales management, Salesforce Integration, API access and

    Bonus care package!

  • Our Team

    Dianna Garth

    Managing Director

    With a wealth of experience in Media and Marketing, Dianna is passionate about helping sales people beat their targets

    Edd Hayer

    Client Success Manager

    Edd works with a team of Client Success Officers to ensure every client can get value out of the system, find the deals they are looking for and close more business.

    Samantha Coelho


    Samantha leads an experienced team of journalists and researchers who find sales worthy insights to power the Pro$pector system.

  • Contact Us

    Let's work together!

    Sydney, Australia
    9am - 5pm Monday to Friday
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Terms & Conditions

In these terms:

“We” “Our” and “Us” "Seller" means IRD Group Pty Limited ABN 39629702441 and any current or future holding company, subsidiary, related company or successors and assigns of these companies or any person acting on behalf of and with the authority of IRD Group Pty Limited.
“Online Service” means any information or data published or supplied by Us.
"Order" means the associated signed Order form which when completed by You is Your offer to Subscribe.
“Terms” means these Terms and any special Terms agreed in writing between “You” and “Us”.
“Subscription” means the contract pursuant to these Terms for the supply of Online Service and “Subscribe” shall be interpreted accordingly.
“Subscription Fee” means the price agreed in writing between “You” and “Us” for the Subscription. 
“Subscription Term” means the period of the Subscription defined by Section 4 TERM.
"Customer" means the organisation named as "Account Name" on the associated signed Order. "User" means individuals identified by a username and password directly employed by individuals authorised by Customer or on Customer's behalf, and who are Customer's employees, agents or contractors.


a) We shall supply the Online Service subject to these Terms, which may not be altered, without our written agreement. Any contrary or additional Terms unless so agreed are excluded.
b) The Customer is taken to have accepted and is immediately bound, jointly and severally, by the Terms if the Customer executes the Order and/or accepts delivery of the Online Service by right of accessing the Online Service at or after the Subscription Start Date.
c) We are entitled to rely upon the authority of the person signing the Order on Your behalf and You waive any right to deny such authority.
d) The Subscription shall be for the Subscription Term, the Subscription Fee and on the payment terms set out in the Order unless otherwise agreed in writing.
e) We reserve the right to change the content, layout and format of the Online Service Online Service without notice.


a) All Subscription Fees, as detailed in the Order, are payable in advance in accordance with the Payment Terms detailed in the Order.
b) All Subscription Fees are subject to GST as defined by the meaning in the A New Tax System (Goods and Services Tax) Act 1999. Accordingly GST will be added to all invoices by an amount equal to the taxable supply multiplied by the rate at which GST is imposed.
c) Any account queries or complaints must be made in writing to Our Admin / Finance Department within 7 days of receipt of the invoice.
d) Payment may be made by Direct Deposit, Visa or MasterCard credit card payment, PayWay/Direct Debit Request (DDR), or by cheque payable to Us as per the payment details provided on the invoice. All payments made using the DDR Facility will be subject to the terms and conditions of use provided with the DDR application, and You agree to be bound by those terms as though those terms were included within this agreement.
e) As a condition of Us granting You credit, You agree to provide trading references and allow Us to undertake any reasonable search with a licensed credit reference agency.


a) Your Subscription Term will be deemed as having commenced on the date detailed as the Subscription Start Date on the Order, and this date shall be known as the Commencement Date.
b) Notices under this clause must be made in writing to the Admin/Finance Department of IRD Group Pty Limited to the address detailed under Clause 12(f).


We grant You a non-exclusive and non-transferable licence to access the Online Service on the following terms:
a) Unless expressly permitted by Us in writing, You agree that Information accessed by You via the Online Service is for Your internal business use only, for use solely by and for the entities identified in the Order and may not be downloaded, reproduced, distributed, transferred, published, printed, or transferred to any other computer or third party, or otherwise commercially exploited in any way.
b) You may not modify any information on the Online Service, use it for any public display, performance, sale or rental; remove modify or alter any copyright or other proprietary notice or trade mark.
c) We reserve the right to terminate this licence at any time without notice if you breach the Terms of this agreement in which case the termination provisions in Clause 10 will apply. We reserve all Our rights arising from or related to the Online Service.
d) You are responsible for obtaining and maintaining ancillary services need to connect to, access or otherwise use the Online Service.
e) The licence to use the Online Service may be modified or extended with Our written permission, which may include further Subscription Fees and/or changes in Authorised Users and/or Licensed Offices.


a) Only individuals identified by a username and password directly employed by individuals authorised by Customer or on Customer's behalf, and who are Customer's employees, agents or contractors ("Users"), may access and use the Online Service subject to the terms of the Agreement.
b) Subject to not exceeding the maximum number of Licensed Users detailed in the Order, You agree to provide Us details of each individual nominated by You to have access to the Online Service, including name, position held and principle office location, thus identifying those individuals within Your organisation as an Authorised User for the purposes of the Agreement.
c) You will ensure each individual identified by You as an Authorised User is made aware of, and agrees to fully comply with the terms and conditions of use stipulated in this agreement and that by accessing the Online Service each Authorised User agrees to be bound by these terms.
d) You agree to maintain accurate records of each individual nominated by You to have access to the Online Service, and You agree to notify Us within 7 days of any Authorised User ceasing to be directly employed by You, or ceasing to be authorised by You to use the Online Service. It is Your responsibility to notify Us of any staff changes or circumstances that are likely to affect access privileges.
e) You agree to ensure all reasonable steps are taken to keep confidential the details of usernames and passwords supplied by Us, and to prevent unauthorised usage of each Authorised User’s password. You expressly acknowledge that passwords provided to access the Online Service are for the exclusive use of the individual(s) identified as the Authorised User(s) as per Clause 6(b), on those individuals’ nominated workstations and may not be shared, transferred, or used by any other person, including any other individual(s) employed by You but not identified as an Authorised User prior to using the Online Service.
f) Upon request by You, if an Authorised User ceases to be an employee or ceases to be authorised by You to access the Online Service, we agree to provide passwords to a substitute user up to the maximum number of Licensed Users detailed in the Order by way of disabling the previously allocated password and by issuing new passwords to the substitute Authorised User. 
g) You may request additional users be given access to the Online Service at any time. 
Requests must be made in writing and in so doing You agree to pay Us the prevailing annual Subscription Fee for each additional user. Subscription Fees for additional users are subject to a minimum establishment fee and are non-refundable.


a) You agree to notify Us promptly about any pending changes that are likely to affect your Subscription Fee pursuant to Clause 7.


a) All information on the Online Service together with the design and layout of the Online Service are copyright IRD Group Pty Limited. They may not be reproduced, copied, edited, published, transmitted, downloaded, uploaded or stored in a retrieval system in any way without Our or Our licensee’s written permission. Except as expressly stated in the licence granted at Clause 5 We do not grant any express or implied right to You under any copyright or other proprietary information.
b) You may not remove modify or alter any reference identifying the original source of the information provided by Us via the Online Service.


a) The Online Service is provided without any express or implied warranty of any kind including warranties for quality, fitness for any purpose or non-infringement of intellectual property. 
b) The Seller does not warrant the accuracy or completeness of the information in the Online Service and the Seller does not accept any liability for any inaccuracies, omissions or faults in the provision or operation of the Online Service.
c) The Seller does not warrant an uninterrupted or error free Online Service. 
d) In no circumstances shall the Seller be liable for misrepresentation (unless fraudulent) or in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever and whatever the cause for any loss of profit, business, contracts, reputation, goodwill, business interruption, loss of information, anticipated savings, economic loss or any liability the Customer may have to a third person.
e) The Seller accepts no liability for any delays or failure to perform any obligation to the Customer under this agreement due to a Force Majeure event. If affected by a Force Majeure Event, we will endeavour to restore supply of the Online Service within 60 days, failing which the Seller may immediately terminate this agreement on providing notice to the Customer.
f) Unforeseeable special indirect or consequential losses of any nature whatsoever without prejudice to any other provisions of these Terms the Seller’s liability for misrepresentation (unless fraudulent) in contract, tort (including negligence or breach of statutory duty) or otherwise arising by reason or connection with the Subscription shall be limited to the greater of the Subscription Fee or the amount received by the Seller for the claim under the Seller’s insurance policy covering such risks provided that nothing in these Terms shall oblige the Seller to obtain any insurance or claim upon any insurance which the Seller holds.
g) The Customer indemnifies the Seller and the Seller’s officers, employees, contractors and agents (the “Indemnified”) against any costs, expenses, losses, damages and liability suffered or incurred by the Indemnified arising from the Customer’s breach of these Terms and any negligent or unlawful act or omission by the Customer in connection with the Terms. 


a) In the event that the Customer fails to pay any sum due to the Seller under any Subscription that the Customer holds with the Seller on the due date interest on overdue invoices shall accrue daily at a rate of two and a half percent (2.5%) above the National Australia Bank prime lending rate in force from time to time from the date when payment becomes due until the date of payment after as well as before any judgment.
b) If the Customer owes the Seller any money the Customer shall indemnify the Seller from and against all costs and disbursements incurred by the Seller in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, the Seller’s collection agency costs, and bank dishonour fees).
c) Without prejudice to any other remedies the Seller may have, if at any time the Customer is in breach of any obligation (including those relating to payment) under these Terms the Seller may suspend or terminate any further access to the Online Service under any Subscription by way of disabling all Authorised Users passwords without notice. The Seller will not be liable to the Customer for any loss or damage the Customer suffers because the Seller has exercised its rights under this Clause 10.
d) Without prejudice to the Seller’s other remedies at law the Seller shall be entitled to cancel all or any part of any order of the Customer which remains unfulfilled and all amounts owing to the Seller shall, whether or not due for payment, become immediately payable if:
a) any money payable to the Seller becomes overdue, or in the Seller’s opinion the Customer will be unable to make a payment when it falls due; 
b) the Customer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or 
c) a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Customer or any asset of the Customer.


a) We collect Your personal information to provide Our Online Service and for invoicing purposes.
b) We may disclose this personal information to credit reporting agencies and other parties as part of our provision of the Online Service.
c) If You have an overdue account We may disclose your personal information to debt collection agencies to recover the amount due.


a) This contract shall be governed and interpreted according to the Laws of New South Wales and You agree to submit to the non-exclusive jurisdiction of the NSW courts.
b) Any reference in these Terms to any Statute or Statutory Provision includes a reference to that Statute or Statutory Provision as from time to time amended extended or re-enacted.
c) The headings in these Terms are for convenience only and shall not affect their interpretation.
d) Except as provided otherwise in these Terms We shall not be deemed to be in breach of contract or liable for any delays or failures to perform any of Our obligations under this contract due to any cause beyond Our reasonable control including but not limited to industrial action. Should any such event occur We reserve the right to cancel or suspend all or any part of the contract without incurring any liability.
e) Nothing in these Terms is intended or will create any right to or benefit for any third party.
f) Any notice to be provided to Us under this contract shall be in writing and delivered by post addressed to Our relevant trading division or any department named at IRD Group Pty Limited, 201, Level 2, 55 Chandos Street, St Leonards NSW 2065.
g) We shall deliver any written notice to You by post to Your last known address. A notice shall be deemed to be delivered 48 hours after the date it was posted.
h) The waiver by Us of any breach or default of these Terms shall not be construed as a continued waiver of that breach or as a waiver of any subsequent breach of the same or any other provision.
i) If any Clause or sub-clause of these Terms is held by a competent authority to be invalid or unenforceable t he validity of the other clauses and sub-clauses of these Terms shall not be affected and they shall remain in full force and effect.
j) This agreement is personal to You and it may not be assigned without our written consent. 
k) This agreement supersedes all previous agreements between Us and may only be amended by written agreement of both parties.
l) We reserve the right to assign this agreement to a third party capable of performing Our obligations under this agreement and in so doing We are fully discharged from Our obligations to You.
m) Words denoting the singular number only include the plural and vice versa and words denoting one gender includes all genders.
n) Termination of this contract shall not affect rights and obligations which have already accrued at the time of termination.
Privacy Policy

Purpose of the policy 

This is the privacy policy of IRD Group Pty Limited (“we,” “us,” “our”).

The purpose of this policy is to clearly express an up-to-date policy about our company’s management of personal information.  

We are committed to protecting your personal information. By submitting your personal information to us, or by using our services, you acknowledge and consent to us using your personal information in accordance with this policy.

This policy is intended to enhance the transparency of our company’s operations, notify you of your rights and our obligations and provide information regarding: 

the kinds of personal information which we will collect and hold; 

how we will collect, hold, use and disclose personal information; 

the purpose for which we collect, hold, use and disclose personal information; 

how you may access personal information that is held by us and seek correction of such information;

how you may complain about a breach of the Australian Privacy Principles (APP) or registered APP code (if any) that binds us and how we will deal with such complaint;

whether we are likely to disclose personal information to overseas recipients;

if we are likely to disclose personal information to overseas recipients, the countries in which such recipients are likely to be located.

This Privacy Policy sets out how we comply with our obligations under the Privacy Act 1988 (Act).  


We acknowledge that we must take reasonable steps when handling personal information.    

Whilst we cannot warrant that this policy will be followed in every instance we will endeavour to follow this policy on each occasion. Similarly, while we cannot warrant that loss, misuse, or alteration of information will never occur, we will take all reasonable steps to prevent these things from occurring.

Our company has taken reasonable steps to endeavour to comply with the APPs and the Act, some examples are noted below. 

Implementation of this privacy policy. 

Staff training and education.  

Use of checklists to ensure that all APPs are complied with. 

Clear and transparent procedures regarding the handling of complaints and disclosure of information.  

Our policy is available on our website however should you require a hard copy please contact us and we will provide you one.  

The kinds of personal information which we will collect and hold 


It is our usual practice to collect personal information directly from the subject individual or their authorised representative(s).  

Personal information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether or not recorded in a material form, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.   

Some examples of some personal information we might collect are: 


addresses; and

contact details (such as telephone numbers, addresses, and email addresses etc.). 

We use different types of technology to collect your personal information, including tracking technologies such as cookies.


You may choose to interact with us using a pseudonym and/or not identify yourself.  

In circumstances where we are required to do so, or are authorised by law, a court or tribunal to ask for your identification, we will request your personal information.

Further it is likely that it will be impractical for us to interact with you without some form of identification, and therefore we will request identification details from you at the beginning of each transaction. 

For example, we will not be able to open an account for you without obtaining identification details. 

If you do not consent to the collection of your personal information, in accordance with this privacy policy, we may not be able to assist you with the provision of certain services.

How we will collect and hold your personal information 

We only collect and hold personal information by lawful and fair means. 

In some circumstances, we may collect and hold personal information that has been collected from a third party or publicly available source, such as:

social media platforms;

newspaper and magazine clippings;

business directories;  

company websites; and

telephone research.

This will likely occur in instances where:

you have consented for this collection (which would usually be through use of our services); or 

you would reasonably expect us to collect your personal information in this way; or

it is necessary for us to collect this information for a specific purpose (such as investigation of a complaint).   

We will take steps to hold personal information in a manner which is secure and protected from unauthorised access. 

Your personal information may be held in either a psychical form or in electronic form on our system. 

Where stored in electronic form on our system, we will take steps to protect the information against modification, disclosure, or misuse by including such things as physical restrictions, password protections, internal and external firewalls, and anti-virus software.
We will also endeavour to ensure that our service providers have protection for electronic systems and other necessary restrictions. 

We will endeavour to ensure our staff are trained with respect to the security of the personal information we hold, and we will restrict any access where necessary.  

While we retain personal information for as long as necessary in relation to the purposes for which it is collected, we will endeavour to destroy and de-identify the personal information once it is no longer required, except as required for business record purposes.

In the event we hold personal information that is unsolicited, and we were not permitted to collect it, the personal information will be destroyed as soon as practicable.  

If we collect personal information about you from someone else, we will advise you as soon as practicable that this information has been collected and the circumstances which surround the collection. 

Cookies and the collection of personal information via our website 

When you visit our website, we may collect information about the session between your computer and our website through the use of cookies.

Cookies are text files which are stored on your computer or mobile device (by your web browser) that record specific information, such as which pages you visit, the information you have searched for, or the device you are using to access our website.

We use cookies for the purposes of managing and improving our website, improving our business functions, and gathering demographic information about the persons who visit our website, among other things.

You may elect to disable or turn off cookies in your web browser, however, this may impact upon the services we are able to offer you on our website and may impact upon your ability to access certain features of our website.

Our server will also automatically record your Internet Protocol address (IP address). 

An IP address is a numerical designation assigned to each device connected to a computer network by your internet service provider. While IP addresses can be used to identify the general physical location of a computer, they are otherwise anonymous, and we will not use your IP address to identify you.

The purpose for which we collect and hold personal information

We will endeavour to only collect and hold personal information which is relevant to the operation of our company and our business.    

Our purpose for collecting or holding personal information about you is so that it may be used directly for our business activities.   

We may use your personal information for the business activities of our company, which include, among other things: 

internal management purposes; 

administering accounts;

collecting overdue payments; 

facilitating product and service reviews;

business development and marketing purposes; 

sales and billing; 

insurance purposes; and

training and recruitment.

We may also collect personal information (including sensitive information) for both the primary purposes specified herein and purposes other than the primary purposes, including the purpose of direct marketing.  

We may also collect personal information from other credit providers, Credit Reporting Bodies (CRBs) and any other third parties for the purposes of our business activities including, but not limited to sales, marketing, and administration. 

The purpose for which we use and disclose personal information 

We will endeavour to only use and disclose personal information for the primary purposes noted above in relation to the business activities of our company.  

In addition, we may also use and disclose personal information (including sensitive information) for both the primary purposes specified herein and purposes other than the primary purposes, including the purpose of direct marketing. 

Unless one or more of the below scenarios has occurred, we will take necessary steps to prevent personal information from being given to government agencies or other organisations.   

You have provided your consent.  

You would reasonably expect that your information would be so disclosed. 

We have informed you that your personal information will be provided to a third party.  

We are required by law to provide your personal information to a government agency or other organisation. 

The disclosure of the information will prevent a serious threat to somebody’s life or health. 

The disclosure of the information reasonably necessary for the enforcement of criminal law. 

Further we will endeavour to only disclose personal information for the purpose in which it was collected, unless disclosure is reasonably necessary to: 

assist in locating a missing person;

lessen or prevent a serious threat to life, health or safety;

take appropriate action with suspected unlawful activity or serious misconduct;

facilitate or assist with diplomatic or consular functions or activities;

assist certain defence force activities outside Australia;

establish or exercise a defined legal or equitable claim; or

facilitate or assist confidential alternative dispute resolution activities.  

Direct Marketing and Third Parties 

We may also from time to time, if we have received your consent, provide your personal information to a third party for the purposes of direct marketing. 

You may at any time request the source of the personal information that has been disclosed.

Government Related Identifiers

We will endeavour not to use or disclose a government related identifier, unless:

the use or disclosure of the identifier is reasonably necessary for us to verify your identity for the purposes of our activities or functions; or

the use or disclosure of the identifier is reasonably necessary for us to fulfil our obligations to an agency or a State or Territory authority; or

the use or disclosure of the identifier is required or authorised by or under an Australian law or a court/tribunal order; or

a permitted general situation (as that term is defined in the Act) exists in relation to the use or disclosure of the identifier; or

we reasonably believe that the use or disclosure of the identifier is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body. 

Disclosure to CRBs 

As indicated above, we may disclose personal information to a CRB in accordance with the permitted disclosures as defined under the Act.  

We may disclose your Credit Information to the following CRBs listed below. 

A copy of the credit reporting policy for the CRBs listed above will be available on their website or will be provided in hard copy upon request.

How you may access your personal information 

You are entitled to access your personal information held in our possession. 

We will endeavour to respond to your request for personal information within a reasonable time period or as soon as practicable in a manner as requested by you. We will normally respond within thirty (30) days. 

You can make a request for access by sending an email or letter addressed to our office, the details of which are specified below. 

IRD Group Pty Limited
Phone:  	(02) 8456 3223
Email:  	privacy@irdgroup.com.au

With any request that is made we will need to authenticate your identity to ensure the correct person is requesting the information.  

We will not charge you for making the request, however, if reasonable, we may charge you with the costs associated with your request.  

You will only be granted access to your personal information where we are permitted or required by law to grant access. We are unable to provide you with access that is unlawful. 

Further we are not required to, and will not, give access to personal information to the extent that:

we reasonably believe that giving access would pose a serious threat to the life, health, or safety of any individual, or to public health or public safety; or

giving access would have an unreasonable impact on the privacy of other individuals; or

the request for access is frivolous or vexatious; or

the information relates to existing or anticipated legal proceedings and the information would not be accessible in normal discovery procedures; or 

giving access would reveal the intentions of us in relation to negotiations and this disclosure would prejudice those negotiations; or

denying access is required or authorised by or under an Australian law or a court/tribunal order; or

we have reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, or may be engaged in; or

giving access would be likely to prejudice the taking of appropriate action in relation to the matter; or

giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body; or

giving access would reveal evaluative information generated within us in connection with a commercially sensitive decision-making process.  

If we refuse access to the information, written notice will be provided to you setting out: 

the reasons for the refusal (except to the extent that, having regard to the grounds for the refusal, it would be unreasonable to do so); 

the mechanisms available to complain about the refusal; and

any other matter prescribed by the regulations.


Should we hold personal information, and it is inaccurate, out of date, incomplete, irrelevant, misleading, or incorrect you have the right to make us aware of this fact and request that it be corrected. 

If you would like to make a request to correct your information, please contact our office on the details above.  

In assessing your request, we need to be satisfied that the information is inaccurate, out of date, incomplete, irrelevant, or misleading. We will then take all reasonable steps to ensure that it is accurate, up-to-date, complete, and not misleading.   

It is our normal policy to resolve any correction requests within thirty (30) days. If we require further time, we will notify you in writing and seek your consent. 

Should we refuse to correct your personal information written notice will be provided to you setting out: 

the reasons for the refusal (except to the extent that, having regard to the grounds for the refusal, it would be unreasonable to do so); and

the mechanisms available to complain about the refusal; and

any other matter prescribed by the regulations. 

We will endeavour to notify any relevant third parties of the correct personal information where necessary and required.  

Notifiable Data Breaches

A Notifiable Data Breach is an event where access to your personal data has been gained and there is a risk of serious harm or it is suspected that there is a serious risk to you.

In the event of a Notifiable Data Breach, we will notify you. Examples of Notifiable Data Breaches include:

loss or theft of physical devices (such as laptops and storage devices) or paper records that contain personal information;

unauthorised access to personal information by an employee; and

inadvertent disclosure of personal information due to ‘human error’ (e.g. an email sent to the wrong person).


In the event that you wish to make a complaint about a failure of us to comply with our obligations in relation to the Act or the APPs please raise this with our office on the contact details above.  

We will provide you with a receipt of acknowledgment as soon as practicable.

We will then endeavour to respond to your complaint and attempt to resolve the issues within thirty (30) days. 

In dealing with your complaint, we may need to consult a third party. 

If you are not satisfied with the process of making a complaint to our office you may make a complaint to the Information Commissioner, the details of which are below. 

		Office of the Australian Information Commissioner
 		GPO Box 5218 Sydney NSW 2001
		Email: enquiries@oaic.gov.au
		Telephone: 1300 363 992
		Facsimile: (02) 9284 9666

The Information Commissioner can decline to investigate a complaint on a number of grounds including, among other things, where the complaint wasn’t made at first to us. 

For more information about privacy in general, you can visit the Australian Information Commissioner’s website: https://www.oaic.gov.au/.

Disclosure to overseas recipients 

We may choose to, if permitted by law, share and/or disclose your personal information with recipients outside of Australia.  

We are required to notify you with a list of any countries which personal information may be transmitted to or disclosed where it is practical for us to do so.  

We currently share and/or disclose personal information to countries overseas, including The Philippines and The United Kingdom.

If you have any queries regarding our privacy policy or wish to find out more regarding any of our other policies, please contact our office on the details listed above.


We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, passwords, anti-virus software, and email filters act to protect all our electronic information. 

Changes to this privacy policy

We will update this privacy policy from time to time. We therefore recommend that you read it each time you visit our website. If you do not agree with the privacy policy at any time, please do not continue to use our website. If you do continue to use our website, you are deemed to have accepted the terms of the privacy policy as they appear at the time of use.

Page last updated: 19 October 2021